Last updated and effective: 21 August 2026.
These Terms of Service ("Terms") govern your access to and use of OkupAI, channel management software for short-term rental and hotel operators. By creating an account, accessing, or using OkupAI, you agree to be bound by these Terms.
You must be able to form a binding contract and agree to these Terms to use OkupAI. If you are using OkupAI on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” refers to the entity. Purchases completed through the OkupAI checkout are processed by Paddle (Paddle.com Market Ltd. or Paddle.com Inc.) acting as Merchant of Record. You purchase access from Paddle, and the OkupAI product is licensed to you by OKUPAI FZCO. Your offer to purchase is made when you complete the checkout; acceptance and contract formation occur when Paddle sends an order confirmation. For more information, see Paddle’s buyer terms at paddle.com/legal/checkout-buyer-terms.
Merchant of Record notice: Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles customer service inquiries and returns. See paddle.com for details.
OkupAI enables connections to distribution channels and property management systems (for example, Airbnb, Booking.com, Expedia, or PMS providers). These are third‑party services governed by their own terms and policies.
We aim to provide reliable service and helpful support. The Services may be temporarily unavailable during scheduled maintenance or due to factors outside our control. Support channels and response times may vary by plan.
For Pro+ plan subscribers, OkupAI provides priority support with a guaranteed initial response time of two (2) hours for support requests submitted through our designated priority channels. The guarantee applies 24/7 and covers acknowledgment and first‑response triage; resolution times may vary depending on issue complexity.
Each party may access confidential information of the other party. The receiving party will protect such information with at least the same degree of care it uses to protect its own confidential information and will use it only to perform under these Terms.
The Services are provided “as is” and “as available.” OkupAI disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non‑infringement. OkupAI does not guarantee occupancy, revenue, rankings, or outcomes on any channel.
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, nor for any loss of profits, revenue, data, or business, even if advised of the possibility. OkupAI’s aggregate liability for claims arising out of or relating to the Services will not exceed the amounts paid by you to OkupAI for the Services in the twelve (12) months preceding the event giving rise to liability.
You will defend, indemnify, and hold harmless OkupAI and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your Customer Content, your use of the Services in violation of these Terms, or your violation of applicable laws or third‑party rights.
These Terms are governed by the laws applicable at OkupAI’s principal place of business, without regard to conflict of law principles. Any dispute will be brought exclusively in the courts located there, and each party consents to personal jurisdiction. If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident; nothing in these Terms (including this section) affects those rights. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
We may modify the Services and these Terms from time to time. If changes are material, we will provide notice (for example, by email or in‑app). Changes become effective on the stated effective date. Your continued use after the effective date constitutes acceptance of the changes.
Questions about these Terms may be sent to OKUPAI FZCO, Dubai Digital Park, Dubai Silicon Oasis, Building A1, Dubai, or via the contact details in our Impressum / Legal Notice.
For order-related inquiries, refunds, or invoice questions, please contact Paddle Buyer Support at paddle.net.
For product usage and technical support, contact OkupAI at office@okup.ai or call +971 52 893 0785.
We are committed to fair, transparent sales practices. We do not engage in deceptive sales tactics. We may refuse, suspend, or terminate access for unlawful, deceptive, or abusive activity, or for use in connection with prohibited or unsupported products under our policies or those of connected platforms and payment providers.
19.1 Per-managed-unit pricing. Where a subscription is priced by managed unit, the subscription charge is calculated using the applicable per-managed-unit price and the number of managed units associated with the subscription, subject to any minimum quantity, included quantity, tier, or other pricing term disclosed at checkout or in the applicable order.
19.2 Selected billing cadence and advance billing. The Customer selects a monthly or annual billing cadence at checkout or in the applicable order. Unless the checkout or order expressly states otherwise, subscription charges are billed in advance for the selected monthly or annual billing period. An annual subscription is therefore billed for the annual period rather than as twelve monthly invoices.
19.3 Unit and subscription changes; proration. If the Customer adds or removes managed units, changes plan, or changes billing cadence during a billing period, Paddle will disclose at checkout or in the applicable billing flow any immediate charge, credit, effective date, and proration that applies to that change. Charges and credits may be calculated for the remaining portion of the then-current billing period in accordance with the pricing and proration information Paddle presents before confirmation.
19.4 Cancellation. Unless applicable law or the checkout or order provides otherwise, cancellation takes effect at the end of the then-current paid monthly or annual billing period. The Customer remains entitled to use the subscription through that period end, and cancellation does not by itself create a refund or credit for charges already due or paid.
20.1 Scope and acceptance. OKUPAI FZCO (“OkupAI”, “we”, “us”) may offer an in-house customer referral program (the “Program”). The Program is available only after the canonical owner of an active OkupAI customer account activates it in the OkupAI dashboard and accepts the then-current version of this Section 20. Staff members, delegates, external users, and other persons acting for an account may not activate, view, administer, or receive benefits under the Program. A customer that activates the Program is a “Referrer”. A prospective customer attributed to a Referrer is a “Referred Customer”.
20.2 Personal code and link. After activation, OkupAI may issue the Referrer a personal referral code and referral link. The Referrer may copy and share them but may not sell, transfer, sublicense, publish them on coupon-code aggregators, use paid search advertising on OkupAI trademarks, impersonate OkupAI, send unlawful or unsolicited communications, or make statements that are false, misleading, or inconsistent with OkupAI’s current product and pricing information. Referral access and payout controls are not transferable to the Referrer’s staff or delegates. A future partner or affiliate program may be governed by separate written terms and is not created by this Section 20.
20.3 Attribution. A referral link may be remembered in a signed browser or server session for up to 90 days. If the prospective customer enters a valid referral code during signup, that expressly entered code overrides a code remembered from a referral link. Attribution is validated when signup occurs and, once recorded for the new customer account, is immutable. Attribution is available only for active codes and valid new accounts. Self-referrals, duplicate attribution, disabled or invalid codes, retroactive claims, and referrals of an existing OkupAI customer account are not eligible. Clearing cookies, changing browsers, technical limitations, or signing up after the 90-day period may prevent link attribution unless the valid code is entered explicitly. When a valid referral is recognized, the signup page may display the Referrer’s first name or, if unavailable, the Referrer’s customer-account or company display name.
20.4 Referred Customer discount. Subject to these terms, an eligible Referred Customer receives:
The discount applies once to the first eligible subscription for the attributed customer account, has no cash value, may not be combined with another referral attribution or any offer that we identify as non-combinable, and excludes taxes, duties, pass-through charges, refunds, credits, chargebacks, disputed amounts, and non-eligible products or services. Changing cadence, cancelling, failing payment, or reactivating does not restart or extend the discount period.
20.5 Referrer reward. Subject to these terms, the Referrer may earn a reward equal to 20% of Eligible Revenue received from the Referred Customer during the 12-month period beginning on the Referred Customer’s first paid eligible billing period. “Eligible Revenue” means subscription-plan revenue actually received and retained by OkupAI, excluding VAT and other taxes, duties, refunds, credits, chargebacks, disputed or fraudulent payments, pass-through charges, Paddle and other payment-processing fees or reversals, add-ons, usage-based charges, one-time services, free periods, and any other products or services that we identify as excluded. A cancellation, refund, credit, non-payment, downgrade, or chargeback may reduce or reverse a pending or available reward. No reward accrues after the 12-month earning period.
20.6 Hold and payout. Each reward is subject to a 30-day hold beginning when the corresponding eligible payment is received. During the hold, the reward is pending and may be adjusted or reversed. After the hold and any required review, an approved reward becomes available. OkupAI processes payouts manually on a monthly basis. There is no minimum payout threshold. Processing dates are estimates, not guaranteed payment dates. OkupAI may carry an amount into a later monthly run while it completes fraud, sanctions, identity, tax, payment, or compliance checks. Payouts are made only through a method supported and approved by OkupAI. Dashboard figures are informational until a payout is marked paid.
20.7 Tax, identity, and payment information. The Referrer is responsible for determining and paying all taxes, social contributions, duties, and reporting obligations arising from Program rewards. Before payout, OkupAI may require accurate identity, address, tax-residency, tax-identification, bank/payment, sanctions-screening, or other know-your-customer information and supporting documents. OkupAI may withhold amounts when required by law and may delay or decline payout if requested information is incomplete, inaccurate, expired, inconsistent, or cannot be verified. The Referrer must promptly keep this information current.
20.8 Prohibited conduct and anti-fraud review. A referral is ineligible, and related discounts or rewards may be withheld, reversed, or recovered, if OkupAI reasonably determines that it involves self-referral; duplicate, fictitious, automated, collusive, or controlled accounts; recycled payment methods or identities; misleading promotion; unlawful marketing; manipulation of attribution or billing; refund or chargeback abuse; violation of law or these Terms; or conduct intended to obtain a benefit without a genuine new customer relationship. OkupAI may investigate referrals, request evidence, suspend Program access or payouts during review, and offset an invalid reward against future amounts. Nothing in this clause permits an arbitrary refusal to pay a valid accrued reward.
20.9 Records and reporting. The dashboard may show privacy-limited referral counts and, for each referral, the Referred Customer’s customer-account or company display name, billing or referral status, aggregate eligible paid revenue excluding tax, pending and available rewards, and received rewards. OkupAI does not disclose the Referred Customer’s individual contact name, email address, telephone number, street address, invoice details, invoice or payment identifiers, bank details, payment-card data, or other payment credentials to the Referrer. Dashboard data may be delayed, rounded, corrected, or reconciled against OkupAI’s billing and payment records. OkupAI’s records control in the event of a discrepancy, subject to correction of demonstrated error. A Referrer should report a suspected error to OkupAI support within 60 days after it appears.
20.10 Changes, suspension, and termination. OkupAI may modify the Program prospectively, including reward rates, discount terms, eligibility, excluded revenue, procedures, or availability, by posting revised terms or giving reasonable notice where required by law. A material change applies only after its effective date and does not reduce a valid reward already accrued under the applicable Program version, except to correct error, fraud, refund, chargeback, or legal non-compliance. OkupAI may suspend or terminate a Referrer’s participation for breach, fraud risk, sanctions or legal requirements, account suspension, or Program discontinuation. The Referrer may stop sharing the code at any time. Program termination does not create a right to future rewards for payments received after the applicable earning period or termination effective date, but valid accrued rewards remain subject to the hold, review, adjustment, tax, KYC, and payout provisions above.
20.11 No agency or employment. Participation does not create an employment, agency, franchise, fiduciary, joint-venture, brokerage, or partnership relationship. A Referrer has no authority to bind OkupAI, negotiate on its behalf, collect money for it, or make warranties about it.
20.12 Availability and errors. OkupAI does not guarantee that the Program, a referral link, browser persistence, reporting, or a particular payout method will always be available or error-free. We will use reasonable efforts to correct verified attribution or reporting errors, but we do not accept retroactive attribution where no valid code or link attribution was recorded at signup.
20.13 Contact. Questions or disputes about the Program should be sent to the support contact listed in these Terms and should include the Referrer’s customer-account details and the relevant referral or payout period, but not a Referred Customer’s password or full payment-card information.